Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all full-time, part-time, temporary and seasonal roles in Customer Service, pay starts at a minimum of €16.25 per hour.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months.
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Roles are based 100% at home.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We schedule shifts based on a variety of shift patterns between 7am and 9pm Monday to Sunday for on-site or home-based Customer Service Associates. Part-time roles are also available to give you more time for family responsibilities, social activities and/or further education.
In addition, we offer paid time off – depending on your shift patterns, your annual leave is 35 days. You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We schedule shifts based on a variety of shift patterns between 7am and 9pm Monday to Sunday for on-site or home-based Customer Service Associates. Part-time roles are also available to give you more time for family responsibilities, social activities and/or further education.
In addition, we offer paid time off – depending on your shift patterns, your annual leave is 35 days. You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Benefits and Perks
All Amazon Customer Service employees are offered a comprehensive benefits package which is worth more than €700 annually. This includes:
- Multiple types of insurances available to support your health and finances: Private Medical Insurance, Dental Insurance, Eye Care Vouchers, Income Protection, Life Assurance, Critical Illness Insurance and Personal Accident Insurance.
- Learning and development: 2-weeks’ training at the start of your contract followed by 4 weeks on-the-job mentoring to assist you in delivering an exceptional service to our customers. We also provide a range of online courses and learning opportunities to develop your skills.
- Benefits that make your life simpler:
- Through our Employee Assistance Program, you and your eligible dependents can access confidential support, guidance, and resources for both professional and personal matters.
- Our Work+Family Program provides an online platform offering practical support, resources, and information to help you better manage the challenges of balancing work and family life, regardless of your current life stage.
- Child Care Vouchers
4. Commute to work with ease: We offer a Cycle to Work program that promotes a healthier lifestyle and reduces your carbon footprint, along with Taxsaver Tickets that can save you up to 52% on public transportation costs through convenient payroll deductions.
5. The benefits that make you smile at work: On-site employees receive free tea, coffee, water and fresh fruit. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and coffee shops are also available depending on location.
6. Pension Plan: Putting money away in your Amazon Retirement Savings Plan is a great way to save for your future. Amazon matches your contribution up to a maximum of 5% of your basic pay.
7. Benefits that unlock shopping discounts:
- Upon joining, you gain access to exclusive employee-only discounts that help you to save on everything from dining out (or in!), vacation planning, and much more.
- In addition, you receive a 10% employee discount to use on purchases that are shipped and sold by Amazon, up to a maximum annual spend of €1,000.
Career Growth Opportunities
As an Amazon employee, you’ll be in a world class work environment. We support our employees’ professional growth from the start with paid training and on-the-job mentoring to assist you in delivering an exceptional service to our customers. That means you can join us immediately without having any previous work experience in customer service. You’ll also get access to cross-training opportunities and a range of online courses and learning opportunities to develop your skills and that help you gain further qualifications.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager and beyond, if you continue to raise the performance bar.
Additionally, we offer our Career Choice program to help progress your career.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager and beyond, if you continue to raise the performance bar.
Additionally, we offer our Career Choice program to help progress your career.
What’s Amazon’s Career Choice program?
Amazon believes everyone should have the opportunity to learn new skills and build their career. Career Choice is an education benefit that empowers employees to learn new skills for career success. The goal is to meet individual learners where they are on their educational journey through a variety of education and skills training opportunities. The only eligibility criteria to access the program is to have worked for one full year for Amazon. Career Choice pre-pays up to 100% of tuition for courses in high-demand fields. The annual education budget is €4,000 and employees can participate in Career Choice every year they work at Amazon, as long as they remain eligible.
Find out more about Amazon Career Choice.
Find out more about Amazon Career Choice.