Frequently Asked Questions

My account

I already have an account, why do I need to create a PIN?
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I forgot my PIN, how do I get a new one?
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I don't have an email address. Can I create an account using my phone number?
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What information or features can I access with my account?
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My application

What is my application status?
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My application status hasn't changed. Who can I contact for an update?
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What does it mean when my application status is withdrawn?
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Who will I be employed by if my application is successful?
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When can I start working once I have applied?
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What happens after I submit my application?
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Do I need to submit a CV with my application?
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My pre-hire orientation and Day 1

I cannot attend my Online pre-hire orientation what should I do?
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I am/was unable to attend my Day 1 what should I do?
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My job offer

What is the pay rate at Amazon?
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Does Amazon offer benefits for hourly workers?
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What types of jobs do you offer?
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When will I sign my contract?
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Disability Adjustment

Do you hire people with disabilities?
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Others

How do I set up and use Amazon Chime?
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Who can I contact if my question isn’t listed here?
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