What 'Right to Work' documents do I need to attach to my application?

IMPORTANT – Bring Your Right to Work Documents to Your Video Call. To avoid delays in your application, please make sure you have your Right to Work documents with you during your video call (not just uploaded). If you do not have your original documents with you at the time of your interview, we will not be able to complete your verification, and this may delay your hiring process. Accepted Right to Work Documents: EU/Irish Citizens – Provide ONE of the following: Passport book or card showing EU/Irish citizenship, Irish birth or adoption certificate and valid photo ID, Irish naturalisation certificate. UK Citizens – Provide ONE of the following: Valid UK passport, UK birth, adoption, or naturalisation certificate and a government-issued document with your name and National Insurance Number (e.g. tax or benefits letter, payslip). Non-EU Citizens – Provide ONE of the following combinations: Passport with stamp and valid work permit, Passport, Irish Residence Permit (IRP), stamp, and work permit, Passport and Working Holiday Authorisation, Letter from the Department of Justice and Equality (DJE) and Temporary Residence Certificate (TRC Card). Make sure your documents are original and valid on the day of your video call. If you're unsure whether your document is acceptable, please contact us.

How do I upload documents and photos in my Candidate Account?

Step-by-Step Instructions: 1. Look Out for Your EDM Email Invitation - Once your first appointment is scheduled, you will receive an automated email from the EDM system. This email will include a link to access the EDM portal. Click the link to authenticate and log in. 2. Accessing the EDM Portal - Once logged in: Click on 'Document Collection Request'. If this is your first time accessing the portal, you'll need to verify your email address and create a password. 3. Choose Your Preferred Language - You can change the interface language in the portal settings. Note: Document content is only available in the languages required by local employment laws. 4. Upload Required Documents - Once logged in: Click the 'Upload' button or drag your files into the upload area. Fields marked with a red asterisk (*) are mandatory. Ensure documents are clear, up-to-date, and legible. Supported file formats: .TIF, .PNG, .PDF. 5. Uploading Multiple Files - You can select and upload several documents at once for faster completion. 6. Save and Finalise Your Uploads - First, click 'Save Uploads' to save your files. Once all required documents are uploaded, the 'Finalise Uploads' button will turn blue. Click it to complete the upload process. 7. Email Notifications for Missing or Rejected Documents - If a document is missing or doesn't meet guidelines, you will get an email notification asking you to re-upload. Check your inbox regularly. 8. Reminders - If you haven't submitted all mandatory documents, you will receive automatic reminder emails. You cannot finalise your uploads until everything required is submitted. 9. Having Technical Issues? - Try refreshing the page or logging out and back in. If issues continue, contact the support team for help. Important Reminder: To prevent delays to your start date, please complete your document uploads as soon as possible.

How do I reschedule my pre-hire appointment?

To reschedule your appointments, please proceed as follows: Log in to your candidate account at https://jobs.amazon.ie/app#/login, Click the menu icon in the top left-hand corner, Select 'My Jobs', You can click 'Edit' next to your chosen pre-hire appointment, Reschedule your appointment to another time, Click 'Cancel Appointment'.

I cannot attend my Onboarding/Day 0, what should I do?

Please let us know by reaching out to the email/phone number available in your Day 0 confirmation email or contact us.

I had a start date appointment in the past, but could not attend and need to reschedule.

Your start date is your day 0 date after you've already attended your pre-hire appointment. In order to reschedule your start date appointment, please contact us.

What if I need an adjustment?

If you have a disability and require a reasonable adjustment at any stage of the hiring process, our Applicant-Candidate Accommodation Team (ACAT) is here to support you. You can email your request to: dls-uk-roi-acat@amazon.com. To help ensure a smooth experience, please let us know about any adjustments before your appointment. This allows us to make the necessary arrangements in advance and avoid any delays in your hiring process.

How do I set up and use Amazon Chime?

To attend your video interview with Amazon, you'll need to use the Amazon Chime app. Follow these steps for a smooth experience: Step 1: Download Amazon Chime - Choose your device and download the app: Mobile Devices - iOS (Apple) or Android; Computer (PC/Laptop) - Web app: https://app.chime.aws/, macOS, or Windows. Step 2: Set Up Your Account - Sign in using an email linked to your Amazon shopping account (Amazon.com). Don't have one? You can create a free account — no payment info needed. Step 3: Join Your Interview - Tap the Chime meeting link in your appointment confirmation email. Make sure to allow camera and microphone permissions when prompted. Arrive exactly at your scheduled time (not earlier or later). If you can't use the link, you can join manually: Open the app, Click 'Meetings' > 'Join Meeting', Enter the Meeting ID provided in your confirmation email. Tips for the Best Experience: Use headphones for better sound quality, Unmute yourself by clicking the microphone icon, Make sure your device is charged or plugged in, If you get disconnected, re-join using the same link or Meeting ID. Learn more here: Amazon Chime – Getting Started.

How do I join my scheduled Interview?

Before Your Interview: Upload your documents in the EDM/MyDocs portal: Right to Work documents (e.g. passport or visa) and Passport-style photo for your ID badge. You will get an email from MyDocs asking you to complete this step. Make sure all info is correct to avoid delays with your start date. How to Join the Video Interview? Download the Chime app - Link: https://chime.aws/trial/ - Install on your phone, tablet, or computer at least 1 day before your interview. Sign in with your Amazon shopping account - Use the email you use for shopping on Amazon.com. Don't have one? Create one—it's free and you won't need to enter payment info. Joining the call - You'll get a meeting link and Meeting ID by email. On the day, click the link to join your video call. Type your full name, click Join, and choose 'Use my audio mic & speakers'. You may need to click the microphone icon to unmute yourself. Helpful Tips: Be ready and join at your exact appointment time (not early or late). Make sure your device is charged or plugged in. Stay close to your Wi-Fi/router for the best connection. If you get disconnected, just rejoin the call using the same link. Questions? Before your interview, you'll be told the name and email of your interviewer. If you need help before your appointment, please contact us.

Frequently Asked Questions

Q: I forgot my PIN, how do I get a new one?

Don't worry, we can help you create a new one quickly. Please follow the steps below: Go to https://jobs.amazon.ie/app#/forgotpin, Enter the email address that you used to create your account. We'll send a verification code to the email address you entered, please check your inbox to retrieve it (if you didn't receive it, make sure you check your spam folder). Enter this code into the verification code box in your browser. Enter a new PIN and click 'Update'. You're done. You can go back to the log-in screen and log in to your account using your email address and new PIN.

Q: What is your hiring process?

Learn more about Amazon's hiring process.

Q: Who will I be employed by if my application is successful?

Depending on the job you applied for, you will be employed by Amazon directly or a hiring agency.

Q: When can I start working once I have applied?

Most of our jobs have immediate starts. You also have the possibility to select from a range of available start dates.

Customer Service roles

My account

I already have an account, why do I need to create a PIN?

We've made some improvements to our sign-in process to offer you a better candidate experience. Creating a PIN allows you to access new features in Amazon jobs. Please make sure you check your spam folder.

I forgot my PIN, how do I get a new one?

Go to jobs.amazon.ie/app#/forgotpin
Enter the email address or phone number that you used to create your account and click “Next”
Select "Forgot Your Personal Pin?"
Enter the email address that you used to create your account
We’ll send a verification code to the email address you entered, please check your inbox to retrieve it (if you didn’t receive it, make sure you check your spam folder)
Enter this code into the verification code box in your browser.
Enter a new PIN and click "Update".

I don't have an email address. Can I create an account using my phone number?

At this time, Amazon jobs only supports sign-in using a valid email address.

What information or features can I access with my Amazon jobs account?

You can use your Amazon jobs account to access your profile and check the information and status of all your applications.

My application

What is my application status?

You can check the status of your application by following these steps.

Login to your candidate account
Click on the menu icon in the top left-hand corner, or on "My Account" in the top right-hand corner
Click on 'My Jobs' from the dropdown menu
You will see your appointment details under each job

My application status hasn't changed. Who can I contact for an update?

Your dashboard is regularly being updated to display the most recent status of each application. When an application status changes, your dashboard is updated in almost real-time to reflect this new status. If it hasn’t changed, we’re still processing your application. For further questions, please contact us.

What does it mean when my application status is withdrawn?

An application has an active status when it is pending a decision. The status can change to withdrawn for a number of reasons: if you have requested your application do be withdrawn, if you have been hired for a role at Amazon, or if you are no longer under consideration.

What is your hiring process?

Learn more about Amazon's hiring process for Customer Service Associates.

Who will I be employed by if my application is successful?

You will be employed by Amazon directly.

When can I start working once I have applied?

Most of our jobs have immediate starts. Your start date will be communicated to you by the recruitment team.

What happens after I submit my application?

Once your application has been successful, the recruitment team will promptly communicate your start date.

Do I need to submit a CV with my application?

No. Amazon no longer asks for CVs during the application process for these roles.

My pre-hire orientation and Day 1

I cannot attend my Online pre-hire orientation what should I do?

In order to reschedule your online pre-hire orientation appointment, please contact us.

I am/was unable to attend my Day 1 what should I do?

It is crucial that you attend your Day 1; but, if you are unable to do so, please contact us.

My job offer

What is the pay rate at Amazon?

Earn above industry average. The base pay for new Customer Service Associates starts at €16.25 per hour.

Does Amazon offer benefits for hourly workers?

Amazon’s benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status.

What types of jobs do you offer?

Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or various schedules. Learn more to find the right job for you:

Customer Service Associate - Remote

When will I sign my contract?

If your application is successful, we will send you a formal offer letter and your contract of employment, which you will be able to review and sign electronically. This offer and your employment are subject to a number of conditions, including successful background checks.

Disability Adjustment

Do you hire people with disabilities?

If you have a disability and need an adjustment, please contact the Applicant-Candidate Accommodation Team (ACAT).
You can send an email with your request to dls-uk-roi-acat@amazon.com.

Others

How do I set up and use Zoom Workplace?

Your interview will take place over video on Zoom Workplace. Here's how to get set up for a smooth experience:

Step 1: Download Zoom Workplace

Choose your device and download the app:

Mobile Devices

iOS (Apple): Download here
Android: Download here

Computer (PC/Laptop)

Web browser: Join directly from your browser — no download needed
macOS: Download for Mac
Windows: Download for Windows

Step 2: Set Up Your Account

You do not need a Zoom account to join your interview.
Simply click the meeting link and enter your full name as it appears on your application.

Step 3: Join Your Interview

Click the Zoom meeting link in your appointment confirmation email.
Make sure to allow camera and microphone permissions when prompted.
Join at your scheduled time — there's no need to arrive early.

If you can’t use the link, you can join manually:

Open the app
Click "Join a Meeting"
Enter the Meeting ID provided in your confirmation email

Tips for the Best Experience

Use headphones for better sound quality
Unmute yourself by clicking the microphone icon
Join from a quiet place with a strong wifi connection
Make sure your device is charged or plugged in
If you get disconnected, re-join using the same link or Meeting ID

Who can I contact if my question isn’t listed here?

Please contact a candidate support representative on jobs.amazon.ie/contact-us.

Ready to get started?

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