Frequently Asked Questions

Looking for the frequently asked questions page for Customer Service roles?

My account

I already have an account, why do I need to create a PIN?
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I forgot my PIN, how do I get a new one?
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I don't have an email address. Can I create an account using my phone number?
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What information or features can I access with my account?
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My application

What is my application status?
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My application status hasn't changed. Who can I contact for an update?
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What does it mean when my application status is withdrawn?
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What is your hiring process?
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Who will I be employed by if my application is successful?
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When can I start working once I have applied?
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What happens after I submit my application?
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Do I need to submit a CV with my application?
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My work permit

What ‘Right to Work’ documents do I need to attach to my application?

1. For UK citizens:
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2. For Irish citizens:
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3. For all other citizenships:
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4. For student visa holders:
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How do I upload documents and photos in my Candidate Account?

Before your Amazon New Hire event/Pre-Hire, you will be asked to:

1. Do your right to work check. Follow below steps to check your Right to work documents:
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2. Upload a passport-style photo of yourself for your badge (click here to see the photo criteria).
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My appointment

How do I reschedule my Amazon New Hire Event?
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I cannot attend my Onboarding/Day 0, what should I do?
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I had a start date appointment in the past, but could not attend and need to reschedule.
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My job offer

What is the pay rate at Amazon?
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Does Amazon offer benefits for hourly workers?
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What types of jobs do you offer?
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When will I sign my contract?
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Disability Adjustment

Do you hire people with disabilities?
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Others

How do I set up and use Amazon Chime?
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How can I stop receiving text messages?
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Who can I contact if my question isn’t listed here?
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