Frequently Asked Questions

Warehouse roles

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Customer Service roles FAQs

My account

We've made some improvements to our sign-in process to offer you a better candidate experience. Creating a PIN allows you to access new features. Please make sure you check your spam folder.
Don’t worry, we can help you create a new one quickly. Please follow the steps below:
  1. Go to jobs.amazon.ie/app#/forgotpin
  2. Enter the email address that you used to create your account
  3. We’ll send a verification code to the email address you entered, please check your inbox to retrieve it (if you didn’t receive it, make sure you check your spam folder)
  4. Enter this code into the verification code box in your browser.
  5. Enter a new PIN and click "Update".
You're done. You can go back to the log-in screen and log in to your account using your email address and new PIN.
At this time, Amazon jobs only supports sign-in using a valid email address.
You can use your Amazon jobs account to access your profile and check the information and status of all your applications.

My application

You can check the status of your application by following these steps.
  1. Login to your candidate account
  2. Click on the menu icon in the top left-hand corner, or on "My Account" in the top right-hand corner
  3. Click on 'My Jobs' from the dropdown menu
  4. You will see your appointment details under each job
Your dashboard is regularly being updated to display the most recent status of each application. When an application status changes, your dashboard is updated in almost real-time to reflect this new status. If it hasn’t changed, we’re still processing your application. For further questions, please contact us.
An application has an active status when it is pending a decision. The status can change to withdrawn for a number of reasons: if you have requested your application do be withdrawn, if you have been hired for a role at Amazon, or if you are no longer under consideration.
Learn more about Amazon's hiring process.
Depending on the job you applied for, you will be employed by Amazon directly or a hiring agency.
Most of our jobs have immediate starts. You also have the possibility to select from a range of available start dates.
You will receive a response within 24-36 hours. Communications will be sent over email with links and instructions to the next step of the process.
No. Amazon no longer asks for CVs during the application process for these roles.

My work permit

IMPORTANT – Bring Your Right to Work Documents to Your Video Call

To avoid delays in your application, please make sure you have your Right to Work documents with you during your video call (not just uploaded).

If you do not have your original documents with you at the time of your interview, we will not be able to complete your verification, and this may delay your hiring process

Accepted Right to Work Documents

  1. Passport book or card showing EU/Irish citizenship
  2. Irish birth or adoption certificate and valid photo ID
  3. Irish naturalisation certificate
  1. Valid UK passport
  2. UK birth, adoption, or naturalisation certificate and a government-issued document with your name and National Insurance Number (e.g. tax or benefits letter, payslip)
  1. Passport with stamp and valid work permit
  2. Passport, Irish Residence Permit (IRP), stamp, and work permit
  3. Passport and Working Holiday Authorisation
  4. Letter from the Department of Justice and Equality (DJE) and Temporary Residence Certificate (TRC Card)
Make sure your documents are original and valid on the day of your video call.

If you’re unsure whether your document is acceptable, please contact us here.

Refer here for a Work Authorisation guide.

How do I upload documents and photos in my Candidate Account?

Step-by-Step Instructions
Once your first appointment is scheduled, you will receive an automated email from the EDM system.
  1. This email will include a link to access the EDM portal.
  2. Click the link to authenticate and log in.
You can also view our guide on how to upload documents to the EDM platform.
Once logged in:
  1. Click on “Document Collection Request”.
  2. If this is your first time accessing the portal, you’ll need to verify your email address and create a password.
You can change the interface language in the portal settings.

Note: Document content is only available in the languages required by local employment laws.
Once logged in:
  1. Click the “Upload” button or drag your files into the upload area.
  2. Fields marked with a red asterisk (*) are mandatory.
  3. Ensure documents are clear, up-to-date, and legible.
  4. Supported file formats: .TIF, .PNG, .PDF
You can select and upload several documents at once for faster completion.
  1. First, click “Save Uploads” to save your files.
  2. Once all required documents are uploaded, the “Finalise Uploads” button will turn blue.
  3. Click it to complete the upload process.
  1. If a document is missing or doesn’t meet guidelines, you will get an email notification asking you to re-upload.
  2. Check your inbox regularly.
  1. If you haven’t submitted all mandatory documents, you will receive automatic reminder emails.
  2. You cannot finalise your uploads until everything required is submitted.
  1. Try refreshing the page or logging out and back in.
  2. If issues continue (e.g. you can’t see or upload documents), contact the support team for help.
Important Reminder

To prevent delays to your start date, please complete your document uploads as soon as possible.

My appointment

To reschedule your appointments, please proceed as follows:
  1. Log in to your candidate account at jobs.amazon.ie/app#/login
  2. Click the menu icon in the top left-hand corner
  3. Select ‘My Jobs’
  4. You can click ‘Edit’ next to your chosen pre-hire appointment
  5. Reschedule your appointment to another time
  6. Click ‘Cancel Appointment’
Please let us know by reaching out to the email/phone number available in your Day 0 confirmation email or contact us here.
Your start date is your day 0 date after you've already attended your pre-hire appointment. In order to reschedule your start date appointment, please contact us.

My job offer

Earn above industry average: the base pay for new Amazon Associates starts at €16.45 per hour. You can rapidly earn more with overtime and night shift allowance.
Learn more about the compensation and benefits at Amazon.
Amazon’s benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as part-time, seasonal, or temporary employment.

Learn more about benefits at Amazon.
Amazon provides a variety of hourly roles for people interested in full-time, part-time, seasonal, or flexible schedules. Learn more to find the right job for you:
  1. Warehouse Operative
  2. Sortation Operative
If your application is successful, we will send your contract of employment, which you will be able to review and sign electronically. Your employment is subject to a number of conditions, including evidence of your right to work in ROI.

Disability Adjustment

Absolutely. We are committed to creating an inclusive and accessible hiring process for all candidates, including those with disabilities.
If you have a disability and require a reasonable adjustment at any stage of the hiring process, our Applicant-Candidate Accommodation Team (ACAT) is here to support you.

You can email your request to: dls-uk-roi-acat@amazon.com

To help ensure a smooth experience, please let us know about any adjustments before your appointment. This allows us to make the necessary arrangements in advance and avoid any delays in your hiring process.

Others

How do I set up and use Amazon Chime?
To attend your video interview with Amazon, you’ll need to use the Amazon Chime app. Follow these steps for a smooth experience:
Choose your device and download the app:
Mobile Devices
  1. iOS (Apple): Download here
  2. Android: Download here
Computer (PC/Laptop)
  1. Web app: https://app.chime.aws/
  2. macOS: Download for Mac
  3. Windows: Download for Windows
  1. Sign in using an email linked to your Amazon shopping account (Amazon.com).
  2. Don’t have one? You can create a free account — no payment info needed.
  1. Tap the Chime meeting link in your appointment confirmation email.
  2. Make sure to allow camera and microphone permissions when prompted.
  3. Arrive exactly at your scheduled time (not earlier or later).
If you can’t use the link, you can join manually:
  1. Open the app
  2. Click “Meetings” > “Join Meeting”
  3. Enter the Meeting ID provided in your confirmation email
  1. Use headphones for better sound quality
  2. Unmute yourself by clicking the microphone icon
  3. Make sure your device is charged or plugged in
  4. If you get disconnected, re-join using the same link or Meeting ID
Learn more here: Amazon Chime – Getting Started
Before Your Interview
Upload your documents in the EDM/MyDocs portal:
  1. Right to Work documents (e.g. passport or visa
  2. Passport-style photo for your ID badge
You will get an email from MyDocs asking you to complete this step. Make sure all info is correct to avoid delays with your start date.
How to Join the Video Interview?
  1. Link: https://chime.aws/trial/
  2. Install on your phone, tablet, or computer at least 1 day before your interview.
  1. Use the email you use for shopping on Amazon.com
  2. Don’t have one? Create one—it’s free and you won’t need to enter payment info.
  1. You’ll get a meeting link and Meeting ID by email.
  2. On the day, click the link to join your video call.
  3. Type your full name, click Join, and choose "Use my audio mic & speakers".
  4. You may need to click the microphone icon to unmute yourself.
  1. Be ready and join at your exact appointment time (not early or late).
  2. Make sure your device is charged or plugged in.
  3. Stay close to your Wi-Fi/router for the best connection.
  4. If you get disconnected, just rejoin the call using the same link.
Before your interview, you’ll be told the name and email of your interviewer.
If you need help before your appointment:

Please contact us here
Please contact a candidate support representative

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